You have a company that you’ve built from the ground up and poured all your time and effort into, so you want to feel it’s all on you that it has a good reputation. The thing is though, other people and businesses play an important role in boosting your company’s reputation.
For a company that sends a lot of things out, be it sold stock or legal documents, the courier company that you use has a significant impact on your firm’s reputation. If the courier you’ve been using isn’t the most reliable, here are some reasons why engaging in a reliable courier service will improve your customer satisfaction ratings.
Loss Prevention
A reputable courier service will offer insurance on items, meaning that if an item is damaged or lost in transit, the cost is covered. Your customers will be reassured knowing that if something goes wrong in transit, they won’t lose their money. And as it’s easier for the seller to recover costs providing a replacement or refund can be automatic. When a customer doesn’t have to fight for these things they view a business in a good light.
Tracking
A carrier firm that gives a twelve-hour delivery window causes annoyance to recipients, especially when other firms offer two-hour delivery windows with GPS tracking. Having a customer base who is consistently annoyed at long delivery windows and missed drops, as a result, will cause them to shop elsewhere. Going with a carrier like Couriers Atlanta, offering GPS tracking allows people to better gauge when their items will arrive and plan the rest of their day accordingly. They will continue to purchase from companies that offer convenience for the entire transaction process.
Delivery Speed
Many courier firms offer low prices because they use slower methods of delivery. The average customer wants their new item as quickly as possible, meaning your business needs to have a way of fulfilling this desire. Therefore, choosing a courier with a reputation for consistently collecting and delivering goods in a timely manner reflects well on your business. People would prefer to use the USPS for slower deliveries as this is what they’re used to.
Specialist Deliveries
Where your business has specialized needs for its deliveries a reputable courier firm will advertise if it specifically handles these types of deliveries. Better to trust inter-office legal documents to a carrier who deals with these types of deliveries as standard, rather than one who doesn’t. A lot rides on those pieces of paper, which are often time-sensitive, and it will look very bad for your company should they go missing, or a deadline is missed due to third-party inability. A legal specialist can also take care of filing at courthouses, cutting down on out-of-office hours.
There are many ways hiring a reputable courier firm will improve your own business’ customer services and thus customer satisfaction. So, if you feel your current courier is letting you down, look at how they’re helping your meet your customer’s needs and make a change if need be.
Featured image by Unsplash (Brett Jordan).
